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Why does Gary's charge a Diagnostic Fee?

Why does GARY’S charge a Diagnostic Fee?

This is a question we get several times a month. We have all heard the saying “Nothing in life is Free” and “You get what you pay for”.

These sayings are absolutely correct!

  • At Gary’s, we only hire drug free and criminal free employees/technicians. This is very important to us because you, the homeowner, trust us to come into your home. These types of employees are hard to find and we pay them well once we find them!
  • Our Technicians are constantly trained to keep up with all types of systems. Training is expensive!
  • We also make sure our employees have nice, stocked vans with almost any part needed to fix your issue while they are there.
  • We require our employees to wear nice clean uniforms so you know without a doubt that the person who is there is definitely from Gary’s.
  • When our technician comes to your home, they will always perform a “Full System Evaluation”. This means the technician will spend 1.5-2 hours going through your AC unit, Furnace, Ductwork and thermostat. This is like a full physical at a doctor’s office. You certainly don’t want to go to the doctor and him look at your throat only and say you have strep throat but never check anything else. 100% chance the diagnosis is NOT correct!
  • The technician will then sit down with the homeowner and go over all their findings and leave the homeowner a copy of everything they checked and the condition of all equipment.
  • Our technician will not fix anything without your approval and you will know exactly how much the repairs will cost before he does anything.
  • Gary’s has a “Fixed right or it’s Free” guarantee that we take great pride in!
  • Gary’s has a 100% satisfaction guarantee that we take very seriously!

Now, don’t you think this type of service is worth charging a Diagnostic Fee? When companies say they don’t charge, you must wonder how they are paying the employee to go spend quality time at your home and work diligently to fix your issue!

8 Reasons to Hire Gary's Heating and Air Conditioning

  • Fixed Rightor It's Free!

    We stand by our work and guarantee you won’t be disappointed when we’re done.

  • 100% SatisfactionGuaranteed

    We’re perfectionists. We won’t leave until you’re happy with our work.

  • We Go Through ServiceExcellence Training

    We’re always learning- all techs go through rigorous training to learn their trade.

  • 0% Financing

    Life can get expensive- that’s why Gary’s offers 0% financing to help you out!

  • We Have the TechniciansSeal of Safety

    Each tech is drug tested, background checked, and professionally trained.

  • 5 Year LaborWarranty!

    We offer a 5 year labor warranty for members of Gary’s Maintenance Program.

  • Family Owned &Operated Since 1978

    We’ve been in the business for decades. Rest assured we know a thing or two about HVAC.

  • Factory AuthorizedDealers

    This means we have equipment & XCEL rebates ALL YEAR long!

View More Reasons to Hire Gary's